Terms & Conditions
Last updated: September 1, 2026
Welcome to Vertex Source. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
1. General
Vertex Source operates this online store and provides products and related services through this website. We reserve the right to update these Terms & Conditions when necessary.
2. Products and Pricing
We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences may occur.
Prices are displayed in Bangladeshi Taka (৳) unless otherwise stated.
We reserve the right to correct pricing, product information, or availability errors and to cancel an order affected by such an error.
3. Orders
Placing an order constitutes a request to purchase the selected products.
For Cash on Delivery (COD) orders, we may contact you by phone or other provided contact information to confirm the order before dispatch.
We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, incorrect information, product unavailability, or repeated failed deliveries.
4. Cash on Delivery
For COD orders, payment is due in cash when the order is delivered.
Customers should ensure that the delivery address and phone number provided during checkout are accurate and reachable.
Where applicable, customers should keep the exact or appropriate order amount ready at the time of delivery.
5. Shipping and Delivery
Delivery is available within the shipping areas displayed at checkout.
Delivery charges are calculated according to the applicable shipping zone and order conditions.
Orders meeting the store’s stated minimum-order requirement may qualify for free delivery.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including weather, transportation issues, public holidays, or courier delays.
6. Returns and Refunds
Returns, exchanges, and refunds are subject to our Refund and Returns Policy.
Customers should review that policy before placing an order.
Products may be required to meet applicable return conditions, including being unused, undamaged, and accompanied by relevant packaging or documentation where applicable.
7. Customer Information
Customers are responsible for providing accurate information during checkout, including their name, phone number, email address, and delivery address.
We use customer information to process orders, provide delivery services, communicate about orders, and operate and improve the website, as described in our Privacy Policy.
8. Website Use
You agree not to misuse this website, attempt unauthorized access, interfere with its operation, introduce malicious code, or use the website for fraudulent or unlawful purposes.
9. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, images, and other materials is owned by or licensed to Vertex Source and may not be reproduced or used without permission.
10. Limitation of Liability
Vertex Source will take reasonable measures to provide accurate information and reliable services. However, we are not responsible for delays, interruptions, or circumstances beyond our reasonable control.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be published on this website with a revised effective date.
12. Contact
If you have questions about these Terms & Conditions, please contact us through the contact information provided on our website.
Vertex Source
Bangladesh