Last updated: September 3, 2026

At Vertex Source, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within 7 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

• The return request must be made within 7 days of delivery.
• The product should be unused and in its original condition where applicable.
• Products should be returned with their original packaging, accessories, tags, manuals, or other included items where applicable.
• The product must not have been intentionally damaged, altered, misused, or improperly handled.
• Proof of purchase or order information may be required.

Certain products may have additional return requirements because of their nature.

2. Clothing

Clothing may generally be returned within 7 days if it is unused, unworn, unwashed, and in its original condition with tags attached where applicable.

Items showing signs of wear, washing, alteration, stains, damage, or misuse may not be eligible for return.

3. Electronics

Electronics may be returned within 7 days where the product is defective, damaged, incorrect, or otherwise eligible under this policy.

Where applicable, the product should be returned with its original box, accessories, manuals, warranty documents, and other included components.

Damage caused by misuse, accidental damage, unauthorized modification, liquid damage, or improper installation may not qualify for a return or refund.

4. Cosmetics and Personal-Care Products

For hygiene and safety reasons, opened, used, or tampered cosmetic products may generally not be eligible for return unless the product was defective, damaged, incorrect, or otherwise required to be returned due to an issue attributable to Vertex Source.

Customers should contact us as soon as possible if a cosmetic product arrives damaged, leaking, defective, or incorrect.

5. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other reasonable information to assess the issue.

Where the issue is confirmed to be attributable to Vertex Source or the delivery process, we may provide a replacement or refund, depending on the circumstances and product availability.

6. Change-of-Mind Returns

Where a return is requested because of a change of mind, incorrect size, preference, or another reason not caused by a defect, damage, or mistake by Vertex Source, the return may be accepted subject to the product’s condition and eligibility.

In such cases, the customer may be responsible for the applicable return delivery costs.

7. Return Delivery Charges

Return delivery charges depend on the reason for the return.

If the return is due to a product being damaged, defective, incorrect, or another issue attributable to Vertex Source, Vertex Source may cover the reasonable return delivery cost.

If the return is due to a change of mind, preference, incorrect size, or another reason attributable to the customer, the customer may be responsible for the return delivery cost.

8. Refunds

After receiving and inspecting an eligible returned product, we will determine whether a refund is approved.

If approved, the refund will normally be processed according to the applicable payment and order circumstances.

For Cash on Delivery orders, where a refund is approved, we may contact the customer to arrange an appropriate refund method.

Refunds may not include delivery charges where those charges were not caused by an error, defect, or issue attributable to Vertex Source.

9. Replacements

Where an eligible product is defective, damaged, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

If the exact product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

10. Non-Returnable Situations

A return may be refused where the product:

• Has been used, worn, washed, altered, or damaged by the customer.
• Is returned without required accessories or components.
• Shows signs of misuse or improper handling.
• Is returned after the applicable 7-day return period.
• Is a cosmetic or personal-care product that has been opened or used, except where the product is defective, damaged, or incorrectly supplied.

Additional product-specific exclusions may apply where clearly stated on the product page.

11. How to Request a Return

To request a return, contact Vertex Source within 7 days of receiving your order.

Please provide:

• Order number
• Customer name
• Phone number
• Product name
• Reason for the return
• Photographs or other evidence where appropriate

We will review the request and provide instructions for the next steps.

12. Order Refusal at Delivery

Customers are encouraged to inspect the package and verify the order where reasonably possible before accepting delivery.

Repeated refusal of confirmed Cash on Delivery orders without a valid reason may affect our ability to accept future COD orders.

13. Policy Changes

Vertex Source may update this Refund and Returns Policy from time to time. Any updated version will be published on this website with a revised effective date.

14. Contact

For return, replacement, or refund requests, please contact Vertex Source using the contact information provided on our website.

Vertex Source
Bangladesh